After your order has been placed, you will receive a confirmation email with a tracking number. You can use this number to check the delivery status online.

If your order arrived damaged or items are missing, please contact us immediately with your order number and photos of the damage. We will work to resolve the issue immediately.

To place an order, simply select your desired products, add them to your cart and follow the checkout process. You will be guided step by step through the required information such as shipping address and payment method.

You can now browse and discover your favorite products directly via our app. However, to order, you will be redirected to our marketplace/shop, where you can complete your order safely and conveniently. This way we ensure that you have access to our entire range and benefit from the best offers.

Would you like to cancel an order? No problem. Contact us as soon as possible through our customer service channels. Please note that orders that have already been shipped cannot be cancelled, but you can return the goods to us after receipt.

In our SVIBES shop you will find everything a stoner's heart desires: from activated carbon filters and papers to bongs and grinders to entertainment items and grow equipment. Our goal is to offer a versatile and comprehensive product range that covers all needs and preferences.

We believe in variety and quality. That's why we list not only our own products, but also carefully selected items from other trusted brands. This allows us to present you with a wider range of products, while you can conveniently browse everything on one platform.

Our range is constantly expanding. We add new products regularly to ensure you always have access to the latest and greatest in the cannabis world. Follow us on our social media channels or subscribe to our newsletter to stay up to date with new product announcements.

Each product in our store is carefully selected by our team of experts who are focused on ensuring quality, functionality and sustainability. We only work with brands that share our values ​​and have a positive impact on the cannabis community.

Yes, you can share your own content and even write your own posts in our app. Share your experiences and knowledge with the community and contribute to our shared platform.

Our app offers features such as a knowledge library, community forums and the ability to share your experiences. You will also receive updates on our products and exclusive offers.

Your privacy is sacred to us. We only collect the necessary data and protect it with the most modern security measures. Your information will never be shared without your explicit consent.

Feedback and suggestions are always welcome! Use the feedback form in the app or send us an email. Your ideas help us to continually improve the app.

If you have technical problems, first look for solutions in our help pages. If you don't find an answer there, contact our support via the app or by email.

Simply download our app and create a profile to start posting, joining discussions, and connecting with other cannabis enthusiasts.

Get involved in discussions by commenting or starting your own topics. We ask that you always remain respectful and constructive to ensure a positive atmosphere.

Our customer service is available to you by email, telephone or via the app. You can find our contact information in the support area and in the app.